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How do we measure web design success? What reporting is available for websites?

If you own a shop, you're aware of trends - maybe Friday evening is always busy in a fish & chip shop, as is Saturday lunchtime. You know how much you took on any given day, and how many fish you got through, but beyond that, the details of your success elude you. How many people looked at the menu on the pavement then walked away? How many people came in your shop but didn't buy? And for what reason? Which were your busiest tables? Who tried to find a seat but couldn't and went to the chippy up the road? How long did it take people to finish their fish supper and leave?

With the web and the web-tools we have available now you can find out all of that! Who came to your site, where they live, what time they visited, how long they spent on your site, which links they clicked on, how many pages they looked at, whether or not they bought anything, if they watched your video or downloaded your guide, if they read your opening spiel on your homepage and decided that your site wasn't for them.

The same applies for your campaigns. You can get any number of metrics to determine whether or not your promotion was a success, which parts of it were well received and which bits you can improve in order to make your campaign a resounding success next time.

What can a website say about your brand?

You only have one opportunity to make a first impression, and for most businesses, your website is the first point of contact that many customers have with your brand, so it's vitally important that your website reflects well on your business.

With the average time an internet user spends on any one webpage being around just eleven seconds, you don't have long to convince them that you are not only reputable (and internet users are particularly cynical in this day and age - and who can blame them with so many unscrupulous people lurking in the more dimly lit corners of the web!), but you are trustworthy, conscientious, that they won't receive any nasty surprises, that your service or product will be of good quality and if there's a problem you will deal with it courteously. If they have even the slightest inkling that you may not tick all of those boxes, then they will quickly jump ship and try your next competitor, and you'll never hear from them again!

On the other hand, should you get your website/branding combo right, then you can give your brand any character and tone of voice you wish, irrespective of the location and size of your business.

Maddison Creative web design Newcastle are specialists in the use of shapes, photography, colour and typography in order to encourage internet users to feel the way your want them to feel about your business and website, whether it's an entertainment brand that you want people to associate with energy, passion and excitement, or a health spa where you want people to feel at ease, relaxed and empowered. Emotion plays a large part in online user behaviour/experience and so it's vitally important you capitalize on that in order to get the most from your website.

How have web technologies evolved with time?

The web is built on several technologies working together to produce the dynamic resource it has become. But what are these, and how did they come about?

The basic building block of the web is a markup language called HTML. This enables content to be presented to the user in a particular way using 'tags'. Without it the web simply couldn't function. HTML was introduced as an experimental technology in 1992, allowing web designers to build a page using text, images and a basic framework to share information to users browsing remotely from their computer.

Mosaic was the first browser to be released, and despite it being launched eons ago in web technology terms, it is still recognizable to a user of a web browser today. Opera and Internet Explorer soon followed, as did HTML2, an evolution of HTML. In a relatively short space of time HTML3 and HTML4 were introduced, and included significant input from the World Wide Web Consortium (W3C) in order to ensure that competing interests from involved parties wouldn't compromise the technology.

HTML4 would become recognized as THE version of HTML for the next ten years because of this, the '4' was invariably dropped in favour of just 'HTML'.

Meanwhile, Javascript, Java and Flash were developed and launched to allow greater complexity in the design, animation, interactivity and functionality of websites. CSS was then introduced to separate the content of a webpage and its styling. Several other browsers followed, including Safari, Firefox and Chrome, and small updates were made in the guise of XML in the following 10 years but it wasn't until 2008 and the introduction of HTML5/CSS3 that HTML made a serious leap forward. HTML5 gave the designer and the user even more scope for dynamic, interactive client side content, running natively in the browser, Flash having been long since phased out due to its reliance on a third-party plugin.

Maddison Creative web design Newcastle were founded in 2009

Today, the main driver of technology change is the increasing number of devices that browsers use to access websites - mobile phones, tablets, touchscreen devices - all dictate how websites are built, replacing the once ubiquitous desktop browser.

How do I proactively promote my website online?

There are an ever increasing number of ways to promote your business online, some free and some have a cost, but when running a business it's important to explore every avenue. Methods of promoting your business for free include:

Website SEO Optimize your website so that it will readily be picked up by search Engines such as Google and Bing. This is by far the most effective way of promoting your business online, it is free and it has the largest reach...if done well!
Social Media Marketing Use your social channels and communities to push your business to your peers. You can include share and like buttons from most of the social media providers which removes any obstacles between a happy customer on your site and them recommending you to their peers. Many social media sites allow you to pull content from their sites and display said content on your site. This is a great way of keeping your customers abreast of updates in real-time, whilst also keeping your site content fresh.
Reciprocal links Get as many sites as you can to link to your site, this will not only drive traffic but it will also be recognized as a positive by search engines, boosting your ranking.

Paid for options include:

PPC (pay-per-click) advertising Create an ad that will appear at the top of a search engine results page or on an affiliates' website that you only pay for (a pre-agreed price) when a user is interested by your offering and clicks on your ad. No clicks, no cost.
Facebook ads & Twitter cards This is highly targetable, which means you can define exactly who you want to see your ads based on their interests, their location and a range of other criteria.
Email campaigns Email marketing technology is used by 82% of B2B and B2C companies. Can also be free, depending on your distribution method. Directly communicate with your client base or distribution list with a beautifully designed email. A wide range of reporting tools available, allowing you to see how your email (and different parts of your email) has performed. Can contain dynamic content, can be fully automated and can feature triggered elements.

I'm looking for web design - why should I invest in eCommerce?

In the United Kingdom, the eCommmerce sector is huge and growing relentlessly with growth of around 15% year-on-year. Online purchases have an average value of £78 in the UK, and over 76% of people who went online last year made some sort of purchase.

One of the most significant growth areas is eCommerce on a handheld, touchscreen devices such as a mobile phone or a tablet. Around a third of all purchases made in the UK last year were made on a mobile device, which means that if you are selling online, there is a 1 in 3 chance that if someone buys one of your products they are sitting in the park, or on the bus or waiting for their partner to get back to the car from an actual real-life shopping trip.

The advancement in technology of mobile devices and internet coverage is largely responsible for this, a significant factor being the number of eCommerce sites that are optimised for mobile and the size of mobile phone screens.

Internet advertising is also a massive growth area, with around half of the annual advertising spend in the UK spent online, a figure that is expected to again rise by another 10% by the year 2020. Given the growing number of potential customers who are turning to the web to shop, it is understandable that an ever increasing number of online businesses are devoting an ever increasing proportion of their budget to advertising online.

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