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Web design consultancy and brand development

How do we measure web design success? What reporting is available for websites?

If you own a shop, you're aware of trends - maybe Friday evening is always busy in a fish & chip shop, as is Saturday lunchtime. You know how much you took on any given day, and how many fish you got through, but beyond that, the details of your success elude you. How many people looked at the menu on the pavement then walked away? How many people came in your shop but didn't buy? And for what reason? Which were your busiest tables? Who tried to find a seat but couldn't and went to the chippy up the road? How long did it take people to finish their fish supper and leave?

With the web and the web-tools we have available now you can find out all of that! Who came to your site, where they live, what time they visited, how long they spent on your site, which links they clicked on, how many pages they looked at, whether or not they bought anything, if they watched your video or downloaded your guide, if they read your opening spiel on your homepage and decided that your site wasn't for them.

The same applies for your campaigns. You can get any number of metrics to determine whether or not your promotion was a success, which parts of it were well received and which bits you can improve in order to make your campaign a resounding success next time.

Is it worth investing time and money into getting the web design of my website right?

One recent survey showed that on average, people will stay on a single web page for just eleven seconds, which is an incredibly short space of time for you, as a website owner, to grab someone's attention and convince them that your website is worth investigating further. In that length of time it is incredibly difficult to get that message across using written content alone, and so the design of your website becomes absolutely critical to the success of your site.

Another recent survey has suggested that two thirds of people, given a short time to browse a page (11 or so seconds) would rather read something that is well designed that something that is plain. The same survey revealed that 40% of internet users say they will click away from a website if the images are broken or if they take too long to load, while 38% will be turned off from a website if the site is poorly designed or not appealing.

How have web technologies evolved with time?

The web is built on several technologies working together to produce the dynamic resource it has become. But what are these, and how did they come about?

The basic building block of the web is a markup language called HTML. This enables content to be presented to the user in a particular way using 'tags'. Without it the web simply couldn't function. HTML was introduced as an experimental technology in 1992, allowing web designers to build a page using text, images and a basic framework to share information to users browsing remotely from their computer.

Mosaic was the first browser to be released, and despite it being launched eons ago in web technology terms, it is still recognizable to a user of a web browser today. Opera and Internet Explorer soon followed, as did HTML2, an evolution of HTML. In a relatively short space of time HTML3 and HTML4 were introduced, and included significant input from the World Wide Web Consortium (W3C) in order to ensure that competing interests from involved parties wouldn't compromise the technology.

HTML4 would become recognized as THE version of HTML for the next ten years because of this, the '4' was invariably dropped in favour of just 'HTML'.

Meanwhile, Javascript, Java and Flash were developed and launched to allow greater complexity in the design, animation, interactivity and functionality of websites. CSS was then introduced to separate the content of a webpage and its styling. Several other browsers followed, including Safari, Firefox and Chrome, and small updates were made in the guise of XML in the following 10 years but it wasn't until 2008 and the introduction of HTML5/CSS3 that HTML made a serious leap forward. HTML5 gave the designer and the user even more scope for dynamic, interactive client side content, running natively in the browser, Flash having been long since phased out due to its reliance on a third-party plugin.

Maddison Creative web design Newcastle were founded in 2009

Today, the main driver of technology change is the increasing number of devices that browsers use to access websites - mobile phones, tablets, touchscreen devices - all dictate how websites are built, replacing the once ubiquitous desktop browser.

What about good web design and Search Engine Optimization?

Search engine optimization, or SEO is the process whereby you make your site as finely tuned as possible in order to ensure that Search Engines such as Google and Bing consider your website worthy enough to show ahead of all the competition.

This involves writing the content in such a way that it relates to the words (keywords) your potential customers will be searching to find whatever it is you're doing/selling/saying. It also entails making sure that all the key elements of what makes up a good website are there and put together properly. Titles, images, framework of your site, links - they all have to be right.

This also includes things you can't see - the invisible tags that sit behind your webpage, but that do an important job nonetheless. A good web designer will do all of this as a matter of course, but there's always room for improvement, especially as time marches on, and best-practice and guidelines change and what used to be the done thing is now frowned upon.

Flat websites vs CMS - what's the difference?

There are two main categories of website: the flat/HTML brochure style website and the CMS (Content Management System) website. The main difference is that the website owner cannot update the flat/HTML website without web design/development knowledge. They are intended to be built and managed by the web designer/developer, and whenever the site owner requires an update to the site, they would go back to their designer/developer who will be able to make the update for them. This works well for sites that don't require many updates, as they are more cost effective for the site owner, taking less time to set up and build than their CMS counterpart. Flat/HTML websites also traditionally have limited functionality.

A CMS website is built on the back of a content management system (Wordpress for example) and is generally connected to a data source; A database for example (other data-sources are available!). They are also built using more complex programming language; php or ASP.NET for example (along with HTML in many cases) to allow for a greater scope for functionality, enabling the user to interact with the site in much more depth. The main benefit of a CMS website however is that they can be updated and managed by the website owner without any prior knowledge or experience in website technologies. Because they are more complex however, they will cost more than a flat/HTML site, but this is balanced out by virtue of the fact that the site owner does not have to pay a web designer/developer to make updates.

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